Sensitive to the needs and feelings of others without compromising authority
Approachable and supportive to colleagues and others
Maintains impartiality and fairness regardless of race or gender in accordance with equal opportunity policies
Invest time to consult with others
Takes part in discussions
Keeps temper under control, calm and confident under stress
Looks at the situation from the other's point of view
Develops and maintains good local knowledge
Maintains high standard of physical fitness
Communication
Speaks clearly and concisely
Highly articulate, able to influence, persuasive speaker and presenter
Changes communication style to suit needs of audience
Asks probing questions and clarifies them to ensure full understanding
Writes clearly, concisely and with a logical structure
Written report summarize salient points
Uses correct grammar and spelling
Self motivation
Interested in their work
Accepts unpleasant tasks without complaining
Perseveres when faced with setbacks
Keeps professional knowledge up-to-date
Volunteers for work
Generates part of their own workload
Requests work which extends their experience and offers new challengers
Seeks to achieve the goals and targets set for them, makes progress in doing so
Plans and organizes their workload
Strives to meet deadlines
Decision-making
Gathers all necessary relevant information
Checks accuracy and validity of information were necessary
Quickly and accurately assimilates information and personal experience
Applies knowledge and experience astutely
Seeks advice from others when appropriate
Decisions are devoid of personal bias in terms of race or gender
Decisions remain rational and impartial under pressure
Comes to decisions within time constraints
Takes full responsibility for decisions
Explains, defends decisions in the light of subsequent information
Thinks through the consequences of their actions
Anticipates and avoids problems through timely interventions
Creativity and innovation
Provides innovative and workable solutions to problems
Generates new ideas, systems and procedures
Sees new ways of doing things with improvements in mind
Readily reviews methods of working
Query existing procedures were appropriate and considers alternative
Appraises new ideas fairly
Produces practical plans for innovative ideas to change
Supports implementation of new working practices